Pre-Order Policy

In the event that any product is not immediately available in-stock, one may pre-order the product subject to varying lead time depending on the type of products.

For Non-Livestock:
For most products, the lead waiting time usually ranges from 1- 2 weeks depending on stock availability from local suppliers. However in the event there are no availability in stock from local suppliers, the lead waiting time could be at least 1 month or longer in view of current uncertainty over the world wide supply chain delays due to COVID-19. You are advised to contact us for an estimated lead waiting time before placing an order with us by emailing to sales@freshNmarine.com or WhatsApp to +65 88304669 for these non-livestock. 

For Red Sea Aquariums (Large models Reefer 350 and above), lead waiting time is typically approx. 2 months as all larger models are all on pre-order basis. For smaller models, they are usually in stock but in the event that they are sold out, the lead waiting time will be approx. 2 months as well. 

For Marine Livestock:
The lead waiting time for livestock pre-ordering is approximately 2-3 weeks + 1 week of quarantine period before ready for delivery/collection. Once a pre-order for livestock has been received, any cancellation/amendment request will be subjected to a 5% admin fee charge of the order value. A full refund maybe requested without any cancellation charge imposed if the pre-ordered livestock fails to arrive after 30 days upon placing the order.